My Blog

The Business Case for Coaching in organizations

Joseph D'Souza - Monday, April 20, 2015

Individual leaders, executives and professionals believe in the value of coaching.

The challenge typically presents itself with:

  • Do we have a culture that is brave enough to explore?
  • Can coaching have an impact on performance?
  • Do we have a budget for coaching?
  • Does coaching a investment need to come from Training, the HR  department, a departmental or divisional budget?
  • Who are the right coaches to help us?

Individuals who have invested in coaching with QuestUniquE say:

  • I never had the opportunity to reflect on my personal journey before i.e. not just role performance, rather,
    1.  to think about myself as a human being
    2. to consciously be aware of my self in the context of my family and key relationships
    3. and yes about my professional life though only as a support of 1 and 2 above
  • I can see how coaching can help others in my team
  • I can see how coaching can help the culture in this organization
  • It is amazing how the pressure of task performance overrides engaging with my colleagues as fellow human beings
  • Leading others is actually easy when you respect others
  • Coaching taught me about my own integrity and the value in others
  • My coaching journey actually enhanced my communications inside and outside the company
  • It is difficult to put into words what this coaching is doing for me - I am a different person, yet it is still me
  • Reflecting of my values, strengths, personality, emotional intelligence, and my holistic self actually gives context, meaning and purpose. Yes these are the key anchors that helped me.
  • Can you believe I discussed, shared and talked about my passions at work... and got respect for it?
  • People say I have changed - become calmer, tolerant, patient and even someone to go to!
  • I used to think I was very busy. In fact, I was well under utilized in terms of my own potential.
  • Getting feedback from the coaching mirror of reflection enables me to give others better value adding feedback
  • The experience of coaching has taught me about the art of separating the problem whilst having the conversation
  • Coaching is not a bad word associated with poor performance. Quite the contrary!
  • There is a safe environment that coaching allows where I can test my thoughts
  • Coaching allowed me to positively identify potential in others even if it means to replace me
  • Coaching taught me that  I am not in competition with others

The Institute of Executive Coaching and Leadership has provided a useful document entitled: The Business Case for Coaching:

How often do you need to shift your paradigm?

Joseph D'Souza - Saturday, July 12, 2014

In a world of pre-occupied minds, I would argue that we project and filter so much of daily experience we miss the reality now of simply being. We see, do and get unconsciously - because of our conditioning. And we see do and get consciously so as to fit in. Oh, there may be moments when we proudly go against the crowd yet in the majority of our very being and perceptions, we are still identified with the crowd.

In some sense, if we have an open and uncluttered mind and therefore mental outlook, every experience is new. We can then deal with it on merit. Or can we? What would be our reference points? Back to that conditioning?

Perhaps the perception of the image above: A cat reaching to ring the bell can be a metaphor. It may say: You may think you are just a cat. But you do have mental agility, the senses and motor skills to explore. The cat is obviously very high up - for that is usually the place for a hanging bell. That altitude is both a perspective and a reach across horizons. And that is a different attitude.

Or the cat reached up to get closer to a bird, or the frayed rope end whisked by the wind attracts its curiosity. Whatever, the cat is not showing signs of being uncomfortable!

When confronted with an experience or by arriving at some unplanned scenario, can we shift our paradigms to see differently, and therefore do differently and then get something different?

That is why I love this concept of coaching. A coach is nothing more than a mirror of reflection. We use mirrors to provide feedback. We adjust, we confirm, we reaffirm. And a coach can look at you and see your potential that may be different from what your own perception is at that particular moment. If you get to "AHA!" - then you made it worked for you. Then you are the cat and you do ring the human made bell hung from a lofty tower from which horizons have no end and a lot of little things are in perspective.

                                      REALITY Now

ROQUE as inspired by

Joseph D'Souza - Tuesday, July 08, 2014

 In this blog I wish to stretch your mind. I wish to test your patience. I wish to shift your paradigms. And I wish for you some transformational insights!

Warning: This is not a light browse! This is not a short post!

I am by now an avid fan of and indeed use the rich diversity of speakers, content and knowledge across so many experiences that a TED talk is my equivalent for regular and consistent inspiration.

 The ROQUE coaching and discovery process is being used is more scenarios than could ever be imagined. And that should not be surprising. Every individual is unique. Our experiences are our own even when shared. What we project and how to illumine what we see, do and get, is one of the joys of the human experience.

Take a topic, subject, problem, issue. With ROQUE, we then start to look at R=REALITY Now:


Firstly, can you empty your mind so that there is no 'baggage'? And trust me, with practise, you can bring this state to bear in a millisecond!  Here is an inspiring short clip by Andy Puddicombe.

 From this awareness in the REALITY Now stage of ROQUE, we can now see emerging a range of Options.


We are able to consciously see a range of directions, options, paths. Even before evaluating we should stop that conditioned sense of rush we all seem to be evolved to. If you think you have seen all the options available. Be assured you have not. Shift your perspectives, change your paradigms. Leverage others' perspectives. And discover more options.

Now here is a challenge for you. Is option a choice? Ofcourse no. Choice implies a decision. But we do confuse both. See what Barry Schwartz says in his "Paradox of choice talk"!.

OK. Now we have OPTIONS before us and again with ROQUE, we now need to make a decision. With The ROQUE process, we prefer to use the term QUEST instead of goal or choice or indeed decision albeit all are relevant with a key proviso.

Q = QUEST : 

QUEST within the ROQUE process is about an activity between the Head i.e. our rational process and our Heart i.e our emotional responses. It is not that the head and heart need to be in balance. What we are looking for is a congruence between the head and the heart. Where there is no conflict such as: I think I should do this because, yet I don't feel good about it! This latter tension is not conducive to good decisions unless you also have a strategy to placating the cause of the tension. With congruency of head and heart, there is alignment. There is momentum. There is and energy that is positive and even magnanimous. 

See how Sheena Iyengar suggests how businesses (and others) can improve the experience of choosing.



U = UNIQUE Needs: 

Having decided upon a QUEST, ROQUE suggests we need to identify what our UNIQUE Needs are which must be satisfied or put into place even before we can embark upon our Quest. If for example our Quest is to bake a cake, we need to know not only what ingredients we must have, but also the equipment, know-how, and our 'end in mind'. What is our intended fulfillment requiring us to include? 

Here is a challenging tangent perspective from Dan Gilbert talking about why we make bad decisions;




Now ROQUE takes us to the actions we need to implement in order to make the Quest real. If you have to struggle to identify the actions, to create your SMART goals, to build your execution plan, then somewhere, you must have missed a turn in your QUEST stage. What ROQUE suggests, is that the right Quest inspires the identification of the UNIQUE Needs which in turn inform the EXECUTION process.

 Here Simon Sinek elegantly reveals some secrets!



Did you have a quest of your own advanced by this contribution?

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